FUEL LEVY: To help offset rising fuel costs while maintaining reliable service, a temporary fuel levy applies to all turf delivery & installation orders. Click here to read more & stay updated.
PRIVACY POLICY
At Turfco, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by Turfco and how we use it.
PRIVACY POLICY - Turfco PTy LTD
Last Updated: 6th of March 2026
Our Commitment to Privacy
Turfco Pty Ltd (“Turfco”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and protect personal information.
WHAT PERSONAL INFORMATION WE COLLECT
We may collect personal information, including:
- Name
- Business name
- Postal or delivery address
- Email address
- Telephone number
- Payment and transaction details
- Information provided via enquiry forms
- Website usage information (via cookies and analytics)
We only collect information that is reasonably necessary for our business activities.
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information when you:
- Submit an enquiry via our website
- Place an order or request a quote
- Subscribe to marketing communications
- Engage with us by phone, email or in person
- Interact with our website
We may also collect technical information automatically through cookies and analytics tools.
WHY WE COLLECT PERSONAL INFORMATION
We collect and use personal information to:
- Provide products and services
- Process orders and payments
- Respond to enquiries
- Deliver goods
- Improve our website and services
- Send marketing communications (where consent is given)
- Meet our legal and regulatory obligations
We do not sell personal information to third parties.
COOKIES & WEBSITE ANALYTICS
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse site traffic and performance
- Enhance user experience
You may disable cookies through your browser settings; however, some features of the website may not function properly.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
- Service providers (e.g. IT providers, payment processors, website developers)
- Professional advisers
- Regulatory authorities, where required by law
We take reasonable steps to ensure that third parties handle information securely.
STORAGE & SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures include:
- Secure IT systems and firewalls
- Restricted access to sensitive information
- Secure payment processing
- Password-protected systems
While we take reasonable steps to secure information, no online transmission is completely secure.
DIRECT MARKETING
We may send marketing communications where:
- You have opted in; or
- It is otherwise permitted by law.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails; or
- Contacting us directly.
ACCESS AND CORRECTION
You may request access to personal information we hold about you and request correction if it is inaccurate.
To make a request, please contact us using the details below.
CONSENT
If you believe we have breached the Australian Privacy Principles, you may contact us in writing.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
CONTACT US
Turfco Pty Ltd
Address: 17 O’Keeffes Lane, Jaspers Brush NSW 2535
Email: sales@turfco.com.au
Phone: 02 4464 2033
Most popular products
- Lawn Care, Bundles, Aftercare
The Proactive Premium Pack – Granular
- Lawn Care, Bundles, Aftercare
The Proactive Pack – Granular
- Lawn Care, Bundles, Aftercare
Standard Lawn Pack – Small
- Lawn Care, Bundles, Aftercare