DELIVERY & CUSTOMER TERMS & CONDITIONS
Read about our delivery & customer terms & conditions, terms of sale for turf delivery
TERMS AND CONDITIONS OF SALE FOR TURF DELIVERY AND TERMS OF PAYMENT
- If there are any changes to your order or a need for cancellation after the initial order has been placed, we have a minimum 48-hour cancellation period from the day of your scheduled turf delivery. Such cancellation will only be accepted on the terms that the purchaser accepts full responsibility for all expenses incurred thus far up to the time of cancellation.
- Any obligation to supply is entered into upon the express condition that Turfco will not be liable for delivery delays, which occur because of causes beyond its control.
- All turf must be paid for at the time of placing the order or at least 48 hours prior to the scheduled delivery day. The delivery driver will not accept personal cheques or cash on delivery. Credit accounts will only be offered to approved Turfco customers.
- Unless a prior arrangement is reached, Turfco undertakes to deliver and the customer to receive Turfco products at the kerbside. The delivery vehicle will only enter the job area to facilitate unloading at the customers own risk and responsibility and at the absolute discretion of the truck driver.
- Turf is a green-life, perishable product. Turfco turf will not accept any responsibility, or be held liable for any deterioration of turf quality due to delays with installation periods, or poor management on behalf of the recipient once the product is delivered.
To find our more, read our Conditions of Sale of Goods. For details on our turf pick-up policies, please head to our Pick Up From Turfco page.
RETURN AND REFUND POLICY
We do not offer any refunds or returns on any turf purchase.
We are unable to exchange, refund or return any turf products. Please make sure your measurements are accurate before placing your order.
For example, if you find you have over ordered once you have received your turf, you are unable to bring the turf back for a refund.
If the turf quality or performance is of concern – please refer to our product warranty or feel free to contact us.
You will need to contact us within 8 hours of your delivery if there are any concerns with turf quality.
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