Privacy Policy

Turfco privacy and personal information policy 

also At Turfco, accessible from https://turfco.com.au, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Turfco and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at support@turfco.com.au

Log Files

Turfco follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Turfco uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information and also to provide us with analytics about the types of vistors & browsers that are accessing our website to better optimise our content.

Other types of data we may collect

Contact Information:
You may provide us with your name, address, phone number and email when you set up an account with us and you may provide your name, email & phone number when contacting us through our online forms.

Account Information:
If you open an account, we will collect your username and password and other information necessary to open and access your account.

Financial Information:
Credit card number or other payment account information. This information is collected directly by our payments processor and we do not store any payment information on our servers.  

Third Parties

When you visit https://turfco.com.au, third parties (such as AdRoll) may also place cookies on your browsers for targeted advertising purposes.

This may include information such as: IP addresses, cookie identifiers or other tracking technologies such as pixels, and end-user website activity.

This may also include “hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising.” A hash is a way to encrypt your information so no one else can identify it aside from the party that hashed it. You can learn more about this here: AdRoll’s Privacy Policy.

Opt out of third-party tracking:

On ads served by AdRoll, look for an AdChoices logo (the blue triangle) in the corner of the ad. Click the logo to learn more. You can also opt out of seeing personalized ads from AdRoll (and other companies) using the NAI opt out tool here. Please note you will still see ads even if you opt out, but they will not be personalized.

How we handle your personal information

We do not pass on/sell/swap any of your personal details that you provide to turfco with anyone. We use this information to identify your orders and provide you with our monthly newsletter (if applicable) or other marketing materials. We will use and disclose your personal information for the purposes we collected it as well as purposes that are related, where you would reasonably expect us to.

How to access and correct your personal information or make a complaint

At any time you may review or update the personally identifiable information that we hold about you, by logging into your account page or by contacting us on 1300 TURFCO during our usual business hours. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Turfco. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

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Our lawn is looking, great, I'm really happy with it; I never thought I would be a lawn person but turns out I am!

Mick, West Wollongong

Fantastic , I bought it online Wednesday and it was delivered to my door on Friday, doesn't get any better than that. Thanks!

Warwick, Goulburn

Sincere thanks for your generosity with the recent supply of turf to Ray Robinson Oval – it's assisted immensely with upkeep and preseason preparation.

Fernhill Soccer Club

Thank you for your professionalism and attention to detail with the installation of Sir Walter. It has transformed our newly built home with the finishing touch it so desperately needed.

Tim, South Nowra

Nathan, Josh and Brendon were a delight to deal with and did a fantastic job.

Patrick, Illawong 

Jed and his buddy are wonderful. You guys are a real credit to Turfco.

Robyn, Greenwell Point 

Thanks Marcus! I have to say you and your team are one of the most professional trades I have come across and the lawn looks great!

Belinda, Greenhills Beach

The area is looking excellent – a huge improvement on the original! I appreciate your team's efforts.

Lile, Keiraville 

Please thank your guy for a great install – we had the perfect weather for laying (rained all day!) Looking a treat and I'll be in touch for more just as soon as this lot is established.

Michael, Tallong

Thanks Marcus! I have to say you and your team are one of the most professional trades I have come across and the lawn looks great!

Greenhills Beach - Belinda Roberts

Big thanks to Marcus Josh and Jed – very professional, courteous with nothing being a problem, a job well done and another happy customer – will not hesitate to recommend you guys.

Kevin, Port Kembla 

Product arrived with good grass growth and a nice root mass. Please pass on my thanks to your team.

Jim's Mowing, Kiama

Hi Marcus and Jed, thanks again for your work, we really love our lawn!

Gary, Berry

The boys who laid the lawn were awesome... very polite, worked hard and more than helpful with instructions for care.

Bronwyn, Vincentia

Very very happy with the service we received, everyone was courteous, polite and professional.
Would definitely use your company again in the future.

Karen, Mt Pleasant

Just a quick message to say a big thank you to the driver who delivered the Turf on Saturday. He placed the turf in positions that made it easier for our guys to lay the turf.

Thanks again.

Surf Beach - Ann

Thanks Joe and Marcus for everything and to the guys that did the lawn, they were fantastic and did a great job.

Melinda, Renwick

Jed and Jamie worked their butts off today and did a fantastic job turfing our front lawn. Your whole operation is totally professional and we could not be more pleased with the end result.

Tony, Sutherland

Hi Marcus , just to let you know that the boys and yourself are a credit to your company. Their work ethics are second to none. Thank you.

Lake Conjola - Mark

These guys were awesome! Nothing was too much to ask. Thanks again.

Susan, South Coast NSW

I am amazed at the difference the turf installation has made to the backyard. You made everything so very easy, I will certainly be recommending you. If I need turf again Turfco will be the first company I turn to.

Margarethe, Shellharbour

Great product, excellent service and the most professional experience we have had so far with our renovation. Please use us as a referee to other potential clients, they won't regret it.

Victoria & Gary, Illawarra

Excellent customer service. Marcus gave good advice on what turf to use and had no problems coming a second time to help us keep in budget. The team were polite, friendly, efficient and did a terrific job on our large backyard. It looks amazing. 

Anon, Berry

The new lawn looks great! Thank you very much, the boys did a top job.

Matt, Wollongong

Marcus and Joe are very professional and know exactly what they are doing; their friendly personalities and workmanship makes them a credit to your company.

James, South Coast NSW

Thank you for the great job your guy did on Wednesday. I recommend you guys to everyone. Thanks heaps!

 Mick, Wollongong

Joe, Scott and the team did a great job yesterday and despite having all four seasons during the afternoon, we smashed the turf laying records and got the job done.

Jeff, Kangaroo Valley

Turfco did an amazing job at my place and now I want to repeat it!

Reece, Jervis Bay

Thank you for a quick and professional job at our school.

Mark, Wollongong