Turfco Robotic Lawn Mower Warranty Statement
At Turfco, we take pride in the quality of our products. Your satisfaction is important to us, so we have clear and fair polices in place to ensure you can shop with confidence.
Please read the guidelines carefully to ensure a smooth experience.
Turfco return & refund policy
Table of content
ROBOTIC LAWN MOWER PRODUCT WARRANTY
The guarantee applies under the following conditions:
- The product shows a defect within the warranty period specified in the table, which is based on a material and/or processing defect. A defect exists if the actual quality of the product deviates from the agreed quality.
- You assert the warranty within the warranty period specified in the table and follow the procedure described below.
- The product or product part is not excluded from the warranty (see below).
The following procedure applies to the assertion of the guarantee:
- For assistance in claiming the warranty, please contact the Turfco Team.
- To contact our customer service team, please have a valid proof of purchase (sales receipt or invoice) with the date of purchase and the serial number of the product.
- Our customer service team will carry out an initial fault diagnosis and provide you with solutions. For this purpose, our customer service team may ask you to download or install certain software updates. Please follow any instructions given by our customer service team. If the fault cannot be rectified, please send the product to the Turfco Office.
- Use the original carton and the original packaging material of the product for shipping, or provide equivalent packaging and equivalent packaging material. Pack the product in such a way that any damage caused by improper packaging during transportation is avoided (e.g. by providing sufficient padding). Turfco is not liable for damage caused by improper packaging during transportation.
The warranty applies to the following products within the specified period:
Excluded from the guarantee are:
- The following wearing parts: Decorative elements, cutting blades, tyres, cutting discs, charging cables, grass catcher bags and rotating roller brushes. However, Turfco will provide a free replacement of the aforementioned wearing parts within 30 days of purchase if the defect is due to material or workmanship flaws.
- Superficial defects, such as scratches or dents, unless the defect is due to a material or processing fault.
- Defects caused by the use of the product that does not comply with the instructions in the user manual or the types of use specified therein.
- If the defect is based on the fact that the product or the product part has been modified without the consent of Turfco (e.g. B . if you replace the Wheel Hub Motor without the consent of Turfco).
- Product packaging, consumables and decorative accessories.
- Defects resulting from accidents, fires, earthquakes, food or liquid spills, incorrect electrical charging or other external causes.
- Defects in the product caused by transportation, but for which the product was not rejected on delivery or for which the logistics company does not issue a damage certificate.
- Defects that are due to service work that was not carried out by Turfco.
- If the proof of purchase (sales receipt or invoice) is missing or there are reasonable indications of forgery or manipulation.
- If the model number, serial number or product labels have been changed, removed or made illegible.
In the event of a warranty claim, Turfco proceeds as follows:
Turfco will check the product for the existence of a warranty claim.
In the event of a warranty claim, Turfco will repair or replace the product or product part free of charge at its own discretion. Spare parts may be new and/or used. In any case, they must be at least functionally equivalent to the product or product part for which you are claiming under the warranty. If Turfco replaces a product or product part, the replacement item becomes your property, and the product or product part that is replaced becomes the property of Turfco. The repair or replacement under warranty does not extend or restart the warranty period. Instead, the respective product is subject to the remaining warranty period of the original product.
If there is no warranty claim, Turfco will inform you of this. You must inform Turfco whether you will cover the cost of the repair (including the cost of materials, labour and shipping). If you do not cover the costs, Turfco will return the product to you without repair or replacement.
From information on our cancellation, refund & return policy for our Robotic Lawn Mowers, click here.